Shipping, Returns & Refunds
All UK orders are sent using Royal Mail Tracked Delivery, completely free of charge.
Once your order has been completed and dispatched, you will receive tracking information so you can follow your delivery.
Quality Checks
Every piece from Beside Me Always is individually handcrafted to order and checked throughout the production process.
Your jewellery is inspected once completed and checked again before being carefully packaged and dispatched.
Returns
As many of our jewellery pieces are personalised or made to your specifications, they cannot normally be returned simply because you have changed your mind.
Please check your jewellery when it arrives. If your item is faulty, damaged or does not match what you ordered, please contact us as soon as possible at help@besidemealways.co.uk.
Please include:
- A clear photograph of the issue
- A brief description of the problem
- Your order name or order number
We will review the issue and let you know the next steps.
If an item is faulty, damaged or not as described, we will deal with the matter in accordance with your statutory consumer rights.
Nothing in this policy affects your statutory consumer rights.
Cancellations & Refunds
The standard right to cancel an online purchase does not generally apply to goods that are made to your specifications or clearly personalised.
If you would like to cancel an order, please contact us as soon as possible.
If production has not yet started, we will confirm whether your order can be cancelled and refunded.
Once production of a personalised or custom-made item has started, cancellation may no longer be possible.
This does not affect your statutory rights if your finished item is faulty, damaged or not as described.
Customer Support
If you have a question about delivery, your order or your finished jewellery, please contact Beside Me Always and we will be happy to help.
We aim to deal with any order issues promptly and fairly.